Literatura do Rozdziału 1
Rendesi I., Kovács Z., Szegedi Z., Vastag G. (2015). Lean Implementations in Hungary. Availaible on: http://docplayer.net/47496396-Lean-implementations-in-hungary.html. Addess : 2018-03-12
Literatura do Rozdziału 2
Aarons, J., Linger, H., & Burstein, F. (2006). Supporting organisational knowledge work: Integrating thinking and doing in task-based support. In International Conference on Organisational Learning, Knowledge and Capabilities, University of Warwick, UK.
Antikainen, R., & Lönnqvist, A. (2006). Knowledge work productivity assessment. Institute of Industrial Management. Tampere University of Technology. PO Box, 541, 79-102.
Bain, P., Watson, A., Mulvey, G., Taylor, P., & Gall, G. (2002). Taylorism, targets and the pursuit of quantity and quality by call centre management. New Technology, Work and Employment, 17(3), pp. 170-185.
Dahooie, H.J., Afrazeh, A., & Hosseini, S.M.M. (2011). An activity-based framework for quantification of knowledge work. Journal of Knowledge Management, 15(3), pp. 422-444.
Davenport, T. H. (2013). Thinking for a living: how to get better performances and results from knowledge workers. Harvard Business Press. p.226.
Davenport, T. H., Jarvenpaa, S. L., & Beers, M. C. (1996). Improving knowledge work processes. Sloan management review, 37(4), 53.
Drucker, P.F., (1969). The age of discontinuity: guidelines to our changing society. Heinemann. p.369.
Drucker, P.F., (1999a) Knowledge-Worker Productivity: The Biggest Challenge. California Management Review, 41(2), pp. 79-94.
Drucker, P.F., (1999b) Management Challenges for the 21st Century. Butterworth-Heinemann. p. 205.
Gupta, S., Sharma, M., & Sunder, V. M., (2016) Lean services: a systematic review, International Journal of Productivity and Performance Management, Vol. 65 Issue: 8, pp. 1025-1056.
Hines, P., Holweg, M., & Rich, N. (2004). Learning to evolve: a review of contemporary lean thinking. International journal of operations & production management, 24(10), 994-1011.
Holsthouse, D., (2010). Knowledge work 2020: thinking ahead about knowledge work. On the horizon, Vol. 18 Issue: 3, pp.193-203.
Iivari, J., & Linger, H. (1999) Knowledge Work as Collaborative Work: A Situated Activity Theory View. Proceedings of the 32nd Hawaii International Conference on System Sciences, http://ieeexplore.ieee.org/stamp/stamp.jsp?arnumber=772702
Isoherranen, V. Niinikoski, E-R, Malinen, T., Jokinen, M. Kess, P. Karkkainen M.K. (2016) Operational Excellence Evaluation Model for SME’s and Regional Findings. IEEE 2016 International Conference on Industrial Engineering and Engineering Management (IEEM), December, 5-7, 2016. Bali, Indonesia.
Kobus, J., & Westner, M. (2015) Lean management of IT organizations: a literature review. PACIS 2015 Proceedings.
Kruger D.J. (2014) Lean implementation in the Gauteng public health sector. PICMET 2014 - Portland International Center for Management of Engineering and Technology, Proceedings: Infrastructure and Service Integration, pp. 2699-2708.
Laihonen, H., Jääskeläinen, A., Lönnqvist, A., & Ruostela, J. (2012). Measuring the productivity impacts of new ways of working. Journal of Facilities Management, 10(2), 102-113.
Liker, J. K. (2004). The toyota way. Esensi.
Margaryan, A., Milligan, C. & Littlejohn, A. (2011). Validation of Davenport’s classification structure of knowledge-intensive processes. Journal of Knowledge Management, 15(4), 568-581.
May, M. (2005). Lean thinking for knowledge work. Quality progress, 38(6), 33-40.
McDermott C.M. & Venditti F.J. (2015) Implementing lean in knowledge work: Implications from a study of the hospital discharge planning process. Operations Management Research, 8, pp.118-130.
Mikkonen, Tuomas, Lean Office, (2017)
Newell, S. (2015). Managing knowledge and managing knowledge work: what we know and what the future holds. Journal of Information Technology, 30(1), 1-17.
Paton, S. (2009). Cutting through the confusion of contemporary work. Journal of Knowledge Management, 13(1), 88-97.
Pyöriä, P. (2005). The concept of knowledge work revisited. Journal of Knowledge Management, 9(3), 116-127.
Rachman, A. & Ratnayake, R.M. (2016). Implementation of lean knowledge work in oil and gas industry - A case study from a Risk-Based Inspection project. IEEE International Conference on Industrial Engineering and Engineering Management 2016-December, pp. 675-680.
Ramirez, Y. W., & Nembhard, D. A. (2004). Measuring knowledge worker productivity: A taxonomy. Journal of intellectual capital, 5(4), 602-628.
Ramirez, Y. W., & Steudel, H. J. (2008). Measuring knowledge work: the knowledge work quantification framework. Journal of Intellectual Capital, 9(4), 564-584.
Shah, R., & Ward, P. T. (2007). Defining and developing measures of lean production. Journal of operations management, 25(4), 785-805.
Staats, B. R., Brunner, D. J., & Upton, D. M. (2011). Lean principles, learning, and knowledge work: Evidence from a software services provider. Journal of operations management, 29(5), 376-390.
Staats, B. R., & Upton, D. M. (2011). Lean knowledge work. Harvard business review, 89(10), 100-110.
Stone, K. B. (2012). Four decades of lean: a systematic literature review. International Journal of Lean Six Sigma, 3(2), 112-132.
Toussaint, J.S., & Berry, L.L., (2013) The promise of lean in health care. Mayo Clinic Proceedings, 88(1), pp. 74-82.
Waters, N.M, & Beruvides, M.G. (2012) An Empirical Study of Large-Sized Companies With Knowledge Work Teams and Their Impacts on Project Team Performance. Engineering Management Journal, 24:2, pp. 54-62.
Womack, J. P., Jones, D. T., & Roos, D. (1990). Machine that changed the world. Simon and Schuster.
Literatura do Rozdziału 3
Literatura do Rozdziału 3.1
Akdere M. (2009). The role of knowledge management in quality management practices: Achieving performance excellence in organizations. Advances in Developing Human Resources, 11(3), 349–361.
Amar, A.D. (2002), Managing Knowledge Workers. Quorum Books.
Antosz K., Stadnicka D. (2017). Lean philosophy implementation in SME – study results. 7th International Conference on Engineering, Project, and Production Management (EPPM 2016), September 21-23, 2016, Bialystok, Poland. Procedia Engineering, Vol. 182, pp. 25–32.
Borris S., Total Productive Maintenance: Proven Strategies and Techniques to Keep Equipment Running at Maximum Efficiency. McGraw-Hill, New York, 2006.
Brożyńska M., Lis A., Kowal K., Szymczak M. (2016). 5-Whys. Method First Handbook. 2K Consulting Krzysztof Kowal, Łódź.
Dalkir K., Liebowitz J. (2011). Knowledge Management in Theory and Practice, Second Edition. Massachusets Institute of Technology.
Davenport T.H., Glaser J. (2002). Just in time delivery comes to knowledge management. Harvard.
Duggan K. J., Healey T. (2016). Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques. RCR Press. Taylor & Francis Group. A Productivity Press Book. Boca Raton, 2016.
Geisler E., Wickramasinghe N. (2009). Principles of Knowledge Management. Theory, Practice, and Cases. Routledge Taylor & Francis, Noe York.
Hefley C. (2014). Lean Metrics How to measure and improve the flow of work., CEO of LeanKit. November 5 th.
Honarpour A., Jusoh A., Nor K.M. (2012). Knowledge Management, Total Quality Management and Innovation: A New Look. Journal of Technology Management & Innovation, Vol. 7, Iss. 3, pp. 22-31.
Korzystka B. (2012). Implementation of chosen lean Manufacturing tools to improve medical service. Diploma thesis under supervision of Katarzyna Antosz.
Lean Lexicon. A grafical glosary for lean thinkers. Forth Edition. Lean Enterprise Institute, Cambridge, MA, USA, 2008.
Lean Lexicon. A grafical glosary for lean thinkers. Forth Edition. Lean Enterprise Institute, Cambridge, MA, USA, 2008.
Martin K., Osterling M. (2013) Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation. McGraw Hill, USA.
Munro R. A. (2003). Six Sigma for the Office: A Pocket Guide. Quality Press. Milwaukee.
Rother M., Shook J. (2003). Learning to See: Value Stream Mapping to Add Value and Eliminate Muda. The Lean Enterprise Institute, Cambridge.
S.-O. Tergan and T. Keller (Eds.) (2005). Knowledge and Information Visualization, LNCS 3426, pp. 1 – 23, 2005. © Springer-Verlag Berlin Heidelberg.
Shingo, S. (1986). Zero quality control: Source inspection and the poka-yoke system. Productivity Press
Shook J. (2008). Managing to Learn: Using the A3 Management Process Pap/Chrt Edition. Lean Enterprise Institute, Inc.
Stadnicka D., Antosz K. (2013). Lean in Large Enterprises: Study Results. World Academy of Science, Engineering and Technology, Issue 82, October 2013 Paris, International Journal of Social, Management, Economics and Business Engineering Vol:7 No:10, pp. 31-37.
Swanson R. (1995). The Quality Improvement Handbook: Team Guide to Tools and Techniques. CRC Press LLC.
Sweller, J., & Chandler, P. (1994). Why some material is difficult to learn. Cognition and Instruction, 12 (3), 185-233.
The Handbook of Quality and Service Improvement Tools. Institute for Innovation and Improvement. Accessible on: http://www.miltonkeynesccg.nhs.uk/resources/uploads/files/NHS%20III%20Handbook%20serviceimprove.pdf
Literatura do Rozdziału 3.2
5S / Visual Workplace Handbook - https://www.bradyid.com/en-us/forms/downloads/5s-handboook (2011).
Arunagiria P., Gnanavelbabub A. (2014). Identification of High Impact Lean Production Tools in Automobile Industries using Weighted Average Method - 12° Global Congress On Manufacturing And Management, GCMM 2014.
Chapman C.D. (2005). Clean House with Lean 5S.
Hirano H. (1995) 5 Pillars of the Visual Workplace.
Kanamori S., Sow S., Castro M. C., Matsuno R., Tsuru A., Jimba M. (2015). Implementation of 5S management method for lean healthcare at a health center in Senegal: a qualitative study of staff perception - GLOBAL HEALTH ACTION (Volume: 8 Article Number: 27256).
Literatura do Rozdziału 3.3
Hunter, J. (1998). The Servant: A Simple Story About the True Essence of Leadership, Crown Business, New York.
Kaizen Institute (2014), Kaizen Office, https://www.youtube.com/watch?v=K9hKNWG8ppA
Krafcik, J.F. (1988). The triumph of the lean production system. Sloan Management Review (Fall) 41–52.
Rother, M; Shook, J (1999). Learning to See: value-stream mapping to create value and eliminate muda. Brookline, MA: Lean Enterprise Institute. ISBN 0-9667843-0-8.
Sugimori, Y., Kusunoki, K., Cho, F. and Uchikawa, S. (1977). Toyota production system and Kanban system: materialisation of just-in-time and respect-for-human system, International Journal of Production Research, 15(6), 553–564.
Womack J, Jones D., Roos D. (1990). The machine that changed the world, Rawson Associates.
Womack, J.P., Jones, D.T. (1996). Lean Thinking: Banish Waste and Create Wealth in Your Corporation. Free Press, New York.
Literatura do Rozdziału 3.4
Shook J. (2008). Managing to Learn: Using the A3 Management Process Pap/Chrt Edition. Lean Enterprise Institute, Inc.
Literatura do Rozdziału 4
Anderson S., Navratil P., Hanson J. (2014). Black gold: The road ahead Middle East capital projects & infrastructure snapshot. PwC network, 2014. http://www.pwc.com/en_M1/m1/publications/documents/blackgold.pdf (accessed on 29.04.2015).
Bicheno J. R., Holweg M. (2016). The Lean Toolbox (5th Ed.), Picsie Books;342 pages, ISBN-10: 0956830757.
Claudino T. B., dos Santos S. M., Cabral A. C. de A., Pessoa M. N. M. (2017). Fostering and limiting factors of innovation in Micro and Small Enterprises, RAI Revista de Administração e Inovação, vol. 14, no.2, pp. 130-139.
Dervitsiotis K. N. (2010).A framework for the assessment of an organisation's innovation excellence." Total Quality Management 21.9, pp. 903-918.
Hines P., Holweg M., Rich N. (2004). Learning to evolve: a review of contemporary lean thinking. International journal of operations & production management 24.10, pp. 994-1011.
Jalava J. (2004). PRODUCTIVITY IN THE FINNISH MANUFACTURING INDUSTRY 1975–2003, http://www.labour.fi/?wpfb_dl=1315
Kelley B. (2012). Push or Pull Marketing for Innovations? http://innovationexcellence.com/blog/2012/11/06/push-or-pull-marketing-for-innovations/
Kelley B. (2014). Announcing a New Lean Innovation Series, Organizational Agility for Innovation & Change, http://bradenkelley.com/2014/04/announcing-a-new-lean-innovation-series/ (accessed 01.05.2017).
Liker J. K. (2004). The toyota way. Esensi.
Majava J., Isoherranen V. (2016). Excellence in integrating care into the product development process: A case study of Nokia. Industrial Engineering and Engineering Management (IEEM), 2016 IEEE International Conference on. IEEE, 2016.8.
OECD - Organization for Economic Co-operation and Development. Manual deOslo: Diretrizes para coleta e interpreta¸cão de dados sobre inova¸cão (3rded.). (FINEP, Trad.) Paris: OECD/Eurostat, 2005.
OECD (2009), Innovation in Firms: A Microeconomic Perspective, https://www.oecd.org/berlin/44120491.pdf
Plenert G. (2007). Reinventing Lean: Introducing Lean Management into the Supply Chain. Jordan Hill, Oxford: Butterworth-Heinemann Elsevier.
Ratnayake R.M. C., Chaudry O. (2017). Maintaining sustainable performance in operating petroleum assets via a lean-six-sigma approach: A case study from engineering support services, International Journal of Lean Six Sigma, Vol. 8 Iss: 1, pp. 33-52.
Ratnayake R.M.C., Chaudry O. (2015). Performance Improvement of Oil and Gas Industry via Lean Concept: A Case Study from Valves Requisition, Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), IEEM15-P-0058.
Ratnayake R.M.C., Isoherranen V. (2017). A Framework for Lean Knowledge Dissemination: Enhancing Innovation Excellence, Proceedings of EEM2017 Conference, from 10-13 December, 2017 in Singapore.
Roos G. (2016).Design-Based Innovation for Manufacturing Firm Success in High-Cost Operating Environments, She Ji: The Journal of Design, Economics, and Innovation, vol. 2, no. 1, pp. 5-28.
Womack J. P., Jones D. T., Roos D. (1990). Machine that changed the world. Simon and Schuster.