Content of the course
1. Introduction to lean concept TC1 PDF
1.1. What is „lean”
1.2. History of lean concept development
1.3. Why do we need to learn „lean”?
1.4. Lean Principles
2. Office and knowledge work TC2 PDF
2.1 Office and knowledge work definitions
2.1.1 Office and knowledge work continuum
2.1.2 Office and knowledge work productivity dimensions
2.2 Wastes in office and knowledge work
3. Lean tools implementation in office and knowledge work
3.1. Review of lean practices, methods and tools used in office and
knowledge work TC3.1 PDF
3.2. 5S method TC3.2 PDF
Links to movies:
- 5S that works: Movie 1, Movie 2, Movie 3,
- 5S fail: Movie 4
3.3. Process mapping in office and knowledge work TC3.3 PDF
3.4. A3 Report implementation in knowledge work TC3.4 PDF
4. Use of Lean Concepts in Innovation TC4 PDF